Frequently Asked Questions
What are my options for ordering books?
You can order securely online or, if you prefer, offline by email, post, fax or phone (see contact us).
How can I pay for the books?
You can pay by credit card (VISA, MasterCard, Amex) or check.
Can I return the books if they are not suitable?
Yes, we have a refund policy.
Do I get a discount if I order several books?
Yes, we offer good discounts when you order 10 or more books at one time. See discounts & offers.
Will I incur delivery charges?
Yes, the rates are set out here: delivery.
How long will the books take to reach me?
Allow about five working days in which to receive your books. Faster deliveries can be arranged on request (contact us).
I need the books in a hurry. What do I do?
Discuss with us (contact us) the options for express delivery. You tell us when you need the books and we will let you know how much it will cost before processing your order. The earlier in the day you place your order, the faster you are likely to receive your books. In particular, avoid ordering late on a Friday. But, whenever you place your order we will do our best to get the books to you when you need them.
What if my books don't arrive?
Contact us if you are concerned about your order. Our call center is open Monday to Friday, 7:15 a.m. until 7:00 p.m. We will dispatch your books promptly but delays can occur further down the line, outside of our control.
What if I receive the wrong book?
Oops! Occasionally this happens. Contact us and we'll put the matter right immediately without you incurring any extra cost.